Privacy Policy
Effective Date: 27 January 2026
Last Updated: 1 February 2026
Bainisys Company Limited (“Bainisys”, “we”, “our”, or “us”) values your trust and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide when accessing our website, software, products, and related services.
1. About Us
Bainisys is the authorized distribution partner of AKUVOX in Thailand, with over two decades of experience in technology integration. We provide solutions in:
- Smart physical security
- Smart home and workplace applications
- Collaboration and call center platforms
- IP phone billing systems
- Cybersecurity technologies
- Command and control center systems
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, company name, email address, phone number, and other contact details submitted through forms or inquiries.
- Usage Data: IP address, browser type, device type, access times, and pages visited.
- Technical Data: Device identifiers, diagnostics, error reports, and system logs.
- Cookies & Analytics: Information collected through cookies and third-party analytics tools to enhance user experience and website functionality.
3. How We Use Your Information
We use the collected information to:
- Provide, operate, and improve our services and website.
- Respond to inquiries, requests, and support communications.
- Send updates and marketing communications (with opt-out options).
- Monitor website security and prevent unauthorized access.
- Comply with legal, regulatory, and contractual obligations.
4. Sharing of Information
We do not sell your personal data. We may share your information with:
- Service Providers: Partners who assist in operations such as hosting, email, and analytics.
- Legal Authorities: When required by applicable law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or corporate restructuring.
5. Security Measures
We implement industry-standard security protocols including:
- Data encryption
- Access control mechanisms
- Network and system monitoring
- Secure infrastructure
These measures are designed to protect your data against loss, misuse, or unauthorized access.
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal or regulatory requirements
- Support business operations and recordkeeping
Once data is no longer needed, we securely delete or anonymize it.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to or a copy of your personal data
- Request correction or deletion of your data
- Object to or restrict the processing of your data
- Withdraw consent for marketing communications
To exercise your rights, contact us at sale@bainisys.com
8. International Data Transfers
As a global service provider, your data may be processed outside of Thailand. We ensure that all cross-border data transfers comply with applicable data protection laws and safeguards.
9. Third-Party Services
Our services may integrate with external platforms such as:
- Microsoft 365
- Google Workspace
- Zoom
- Cisco Webex
We encourage you to review their respective privacy policies, as their practices are independent of ours.
10. Updates to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will be published on our website.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact: